Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.  All product warranty claims must be made through your authorized Napoleon® dealer (to find a dealer in your local area, please use the dealer locator found at the bottom of this page).

 

The President’s Limited Lifetime Warranty protects your fireplace for the lifetime of the original purchaser. Specific parts covered by the Lifetime Warranty include: the combustion chamber heat exchanger, stainless steel burner, logs, ceramic glass against thermal breakage, gold plated parts against tarnishing, porcelain enameled surfaces and aluminum extrusion trim. Wearable components such as blowers, gas valves, etc. will be warranted for the first year. During the first year, the warranty does provide a labor allowance for Napoleon® authorized dealers only.