Napoleon® Fireplaces

Customer Service

Phone: 1-800-461-5581
Email: care@napoleonproducts.com

Featured FAQ's

What should I bring when buying a Fireplace?

Here’s what you should know and consider when looking into buying a new Fireplace, Stove, or Insert for your home…
November 23rd, 2012
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What is “Maximum steady state efficiency”?

This figure represents in percentage, the absolute best amount of useable heat the fireplace can produce. Maximum steady state efficiency is determined by specific test conditions that include burning the fireplace until…
March 2nd, 2012
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What are BTU’s?

BTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat. The amount of fuel that a fireplace will consume per hour is calculated with…
March 2nd, 2012
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Do I need a chimney to vent a fireplace?

All of our wood stoves and fireplaces require a chimney, either a masonry or A vent stainless steel chimney and in the case of our oil stoves, L vent is also acceptable. The diameter of the chimney must match the size…
March 2nd, 2012
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Are gas fireplaces safe?

Yes! all of our gas fireplaces must have the ability to shut off the flow of gas if there is no flame to burn it off. This is where the self generating millivolt system comes in. The millivolts energize a magnetic coil within…
March 2nd, 2012
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What should I consider when choosing a Napoleon fireplace to heat my home?

List of some key reasons why you should be choosing a Napoleon over any other brand…
March 2nd, 2012
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