What is “Maximum steady state efficiency”?

Posted & filed under Common Questions, Fireplaces, Technical Questions.

This figure represents in percentage, the absolute best amount of useable heat the fireplace can produce. Maximum steady state efficiency is determined by specific test conditions that include burning the fireplace until…

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Who services Napoleon® Fireplaces and how often should they be serviced?

Posted & filed under Common Home Owner Questions, Fireplaces, Technical Questions.

Authorized dealers are identified by banners in their stores as well as listing in the telephone yellow pages. They are most often listed under “fireplaces” but are often listed under hearth shops or heating contractors.

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What are “Phazer Logs”® and how often do they need replacing?

Posted & filed under Common Home Owner Questions, Fireplaces, Technical Questions.

Our Phazer® logs are produced by a unique process where ceramic fibers are melded together in the form of a variety of log shapes. They are then hand painted and accented to create the most realistic looking…

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Will a Napoleon® Gas Fireplace operate during a power failure?

Posted & filed under Fireplaces, General, Help Me Decide Questions, Technical Questions.

Yes! All of our gas fireplaces incorporate a self generating millivolt system that operates independently from any outside electrical current. Only accessories such as blowers and some hand held remotes rely on house…

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