Are gas fireplaces safe?

Posted & filed under Common Questions, Fireplaces.

Yes! all of our gas fireplaces must have the ability to shut off the flow of gas if there is no flame to burn it off. This is where the self generating millivolt system comes in.

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What should I consider when choosing a Napoleon fireplace to heat my home?

Posted & filed under Common Questions, Fireplaces.

Several factors you might consider prior to purchasing your very first Napoleon Fireplace for heating my home.

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Who services Napoleon Fireplaces and how often should they be serviced?

Posted & filed under Common Questions, Fireplaces.

Authorized dealers are identified by banners in their stores as well as listing in the telephone yellow pages.

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What types of fuel can be used in Napoleon fireplaces?

Posted & filed under Common Questions, Fireplaces.

All of our gas fireplace models are approved to burn either natural gas or propane. A conversion kit is available for any of these models for either fuel.

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What are “Phazer Logs”® and how often do they need replacing?

Posted & filed under Common Questions, Fireplaces.

Our Phazer® logs are produced by a unique process where ceramic fibers are melded together in the form of a variety of log shapes.

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Will a Napoleon Gas Fireplace operate during a power failure?

Posted & filed under Common Questions, Fireplaces.

Yes! All of our gas fireplaces incorporate a self generating millivolt system that operates independently from any outside electrical current.

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Can I buy a Napoleon Fireplace over the internet?

Posted & filed under Common Questions, Fireplaces.

The internet is an outstanding means of gathering information and sourcing a local authorized Napoleon dealer from whom the purchase should always be made.

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Can I buy a Napoleon Fireplace direct from the factory?

Posted & filed under Common Questions, Fireplaces.

All of our fireplaces are sold through dealers who are trained to provide you the very best service available.

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