Here’s what you should know and consider when looking into buying a new Fireplace, Stove, or Insert for your home…
Read More>>>What should I bring when buying a Fireplace?
Common Home Owner Questions, Fireplaces, General, Help Me Decide Questions.What are BTU’s?
Common Home Owner Questions, Fireplaces.BTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat. The amount of fuel that a fireplace will consume per hour is calculated with…
Read More>>>Do I need a chimney to vent a fireplace?
Common Home Owner Questions, Fireplaces, Help Me Decide Questions.All of our wood stoves and fireplaces require a chimney, either a masonry or A vent stainless steel chimney and in the case of our oil stoves, L vent is also acceptable. The diameter of the chimney must match the size…
Read More>>>Are gas fireplaces safe?
Common Home Owner Questions, Fireplaces, Help Me Decide Questions.Yes! all of our gas fireplaces must have the ability to shut off the flow of gas if there is no flame to burn it off. This is where the self generating millivolt system comes in. The millivolts energize a magnetic coil within…
Read More>>>Who services Napoleon Fireplaces and how often should they be serviced?
Common Home Owner Questions, Fireplaces, Technical Questions.Authorized dealers are identified by banners in their stores as well as listing in the telephone yellow pages. They are most often listed under “fireplaces” but are often listed under hearth shops or heating contractors.
Read More>>>What types of fuel can be used in Napoleon fireplaces?
Common Home Owner Questions, Fireplaces, Help Me Decide Questions.All of our gas fireplace models are approved to burn either natural gas or propane. A conversion kit is available for any of these models for either fuel. Fireplaces that are designed to consume wood, oil or gas cannot…
Read More>>>What are “Phazer Logs”® and how often do they need replacing?
Common Home Owner Questions, Fireplaces, Technical Questions.Our Phazer® logs are produced by a unique process where ceramic fibers are melded together in the form of a variety of log shapes. They are then hand painted and accented to create the most realistic looking…
Read More>>>Can I buy a Napoleon Fireplace over the internet?
Common Home Owner Questions, Fireplaces.The internet is an outstanding means of gathering information and sourcing a local authorized Napoleon dealer from whom the purchase should always be made. Long distance purchasing over the internet…
Read More>>>Can I buy a Napoleon Fireplace direct from the factory?
Common Home Owner Questions, Fireplaces.Unfortunately, no. All of our fireplaces are sold through dealers who are trained to provide you the very best service available. This is the best method that we as a manufacturer can employ, to ensure that your…
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