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The President's Limited Lifetime Warranty protects your fireplace for the lifetime of the original purchaser. Specific parts covered by the Lifetime Warranty include: the combustion chamber heat exchanger, stainless steel burner, logs, ceramic glass against thermal breakage, gold plated parts against tarnishing, porcelain enameled surfaces and aluminum extrusion trim. Wearable components such as blowers, gas valves, etc. will be warranted for the first year. During the first year, the warranty does provide a labor allowance for Napoleon® authorized dealers only.

Contact Information
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Address:
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Please provide the following information:
Product Code:
Serial Number:
Purchase Date: (mm/dd/yy)
Dealer Name:
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Please help us help you by answering a few questions. This information is for in-house use only, in order to help us serve you better -- it will not be shared with any third party.
Age:     20 - 29       30 - 39       40 - 49      50 - 59      60+
Family Income:        
How did you hear about Napoleon?   
Were you satisfied with the service you received from the dealer?    

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If no, please explain:
Are you happy with your fireplace? 

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Please take the time to write in the box below if you have any comments or improvement suggestions for us:
Would you like to receive product information and special offers from Napoleon?  Yes       No 

 

Important note:  

After completing the warranty registration, please retain your warranty information.
Napoleon Fireplaces retains the right to request verification of proof of purchase.

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